Refund policy

Changed your mind?

You can return unopened, sealed items in their original packaging within 14 days of delivery. You pay for return shipping, and we recommend an insured service. We’ll refund the item price once the return arrives and has been checked.

Delivery fees are not refunded.

Not returnable (unless faulty): personalised bottles and opened bottles. Sale items can’t be returned for a change of mind after the 7-day cooling-off period. Experience bookings and gift vouchers are covered in our Terms & Conditions.

Faulty, damaged or wrong item?

We’ll replace it or refund you in full, including delivery. Your rights under the Consumer Protection Act apply.

How to return

Contact us with your order number, the item, the reason, and whether you’d like a refund or a replacement. We’ll reply with return instructions.

Refunds

Refunds go back to your original payment method (PayFast or PayFlex) within 10 working days of us receiving the return. If a discount was used, we refund the amount you actually paid.

This policy covers orders placed on timeanchor.co.za only. Items bought from stockists should be returned to that stockist. It doesn’t affect your statutory rights.