Refund policy
RETURNS
We do hope that you are happy with your purchase.
However, should you feel it necessary to return an item, we aim to make the return process as simple as possible.
Goods must be returned unopened, sealed and in the original packaging. Goods must be returned within 14 days of receipt.
The postage of the return is the responsibility of the purchaser and is your responsibility until it reaches us, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
PLEASE NOTE: Unfortunately we will not be able to refund the cost of the return, either of your original order or the return unless the item is faulty. For faulty items we will resend a replacement at no extra cost.
IF YOU RECEIVED THE WRONG ORDER
If the item you received is not what you originally ordered, please email us, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll then advise on how to proceed with the return. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights. The items must be returned in their original packaging with any enclosed documentation. Returns and exchanges apply only to purchases from the Time Anchor Distillery website, and do not apply to items purchased at any retail location or from our stockist/s.
SALE ITEMS
Items purchased where a price reduction is indicated may not be returned for refund or exchanged for other products. Sale of these items is final.
