DELIVERY & RETURNS

DELIVERY

We only ship within the borders of South Africa.

Once your order ships you will receive a confirmation email with the order details and tracking number.

Delivery charges are calculated by weight and destination.

All orders are sent by courier. 

All orders will be dispatched within 2 days of ordering, unless ordered over a weekend or public holiday, in which case there may be a potential delay in dispatching your order.

You will be required to sign for delivery. We suggest providing a daytime address where someone will be able to sign between 9am and 5pm.

Every order has a tracking number, which can be used to trace your parcel online, through the courier service.

RETURNS

We do hope that you are happy with your purchase.

However, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the return process as simple as possible.

We must be notified of damaged or faulty goods within 2 days of delivery.

We will refund you using the method of payment used to make the purchase, once the item has been returned. The refund amount will be for the items ordered only and not the shipping charges.

Goods must be returned unopened, sealed and in the original packaging. Goods must be returned within 14 days of notifying us about the return.

The postage of the return is the responsibility of the purchaser.

Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

If you fail to meet these terms and conditions, the product(s) will be returned to you and you will not receive a refund nor be eligible for an exchange